daka99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how daka99 ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("you", "User", "Player") who access or use the daka99 website at https://daka99.net and all associated services, games, and features.

daka99 is committed to handling personal data with transparency, integrity, and respect. We recognise that the trust our players place in us when sharing their personal information is not a given — it is earned. This Policy is written in plain, accessible English so that every player in Bangladesh and elsewhere can understand exactly how their data is treated.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of daka99.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a daka99 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth
• Residential address (including district, division, and postcode within Bangladesh)
• Email address
• Mobile phone number
• Username and hashed password (passwords are never stored in plain text)

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and to verify that you meet the minimum age requirement of 18 years, we may collect copies of identity documents such as:

• National Identity Card (NID)
• Passport (bio-data page)
• Driver's licence
• Recent utility bill or bank statement showing name and address

2.3 Financial and Transaction Data

We collect details of all financial transactions conducted through your daka99 account, including:

• Deposit amounts, dates, and payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay reference, bank account reference)
• Withdrawal requests, amounts, and destination payment method identifiers
• Wager history, game sessions, bet amounts, and winnings
• Account balance at any given time

2.4 Technical and Device Data

When you access the Platform, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser type and version
• Session timestamps, pages visited, features used, and time spent on each section
• Referral source (how you arrived at daka99.net)
• Device fingerprint data used for fraud prevention

2.5 Communications Data

If you contact our support team via email, live chat, or any other channel, we retain a record of that communication — including the content of your message, the channel used, the date and time, and the resolution provided — for quality assurance and dispute resolution purposes.

2.6 Responsible Gaming Data

If you make use of our responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or applying for self-exclusion — we record these instructions and maintain them for the duration of their application. This data is processed strictly for the purpose of protecting your wellbeing and enforcing your own requests.

3. How We Collect Your Data

daka99 collects personal data through the following primary channels:

• Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, place a wager, use responsible gaming tools, or contact our support team.
• Automatically via technology — through cookies, server logs, and device fingerprinting when you visit and interact with the daka99 website.
• From payment processors — our payment partners (bKash, Nagad, Rocket, Upay, and banking partners) confirm transaction details such as reference numbers, amounts, and timestamps to enable us to credit your account accurately and detect fraudulent activity.
• From identity verification services — where we use third-party KYC tools to assist in document verification and age confirmation, those providers share the verification outcome (pass/fail) and relevant supporting data with daka99.

4. How We Use Your Personal Data

daka99 uses personal data only for clearly defined, legitimate purposes. The table below summarises the primary uses of each data category:

4.1 Account Management

We use your registration and identity data to create and maintain your daka99 account, verify your identity and age, respond to your support queries, and enforce our Terms & Conditions.

4.2 Payment Processing

Financial and transaction data is used to process your deposits and withdrawals accurately and promptly, to maintain a complete and auditable ledger of your account activity, and to detect and prevent fraudulent transactions.

4.3 Legal and Regulatory Compliance

daka99 is obligated to collect and retain certain personal data in order to comply with applicable anti-money laundering (AML) regulations, KYC requirements, and any lawful requests from competent authorities. We process data for these purposes regardless of your marketing consent preferences, as this processing is required by law.

4.4 Platform Security and Fraud Prevention

Technical and device data — including IP addresses, device fingerprints, and session logs — is used to detect suspicious activity, identify duplicate accounts, prevent the use of bots or automated tools, and protect the integrity of our gaming environment for all players.

4.5 Responsible Gaming Enforcement

We use responsible gaming data to implement and enforce the limits and restrictions you have set on your own account. This includes honouring deposit limits, activating cooling-off periods, and enforcing self-exclusion instructions across all access points to the Platform.

4.6 Platform Improvement

Aggregated and anonymised technical data is used to analyse how players navigate the Platform, which features are most popular, and where technical issues occur. This analysis informs our development roadmap. Individual players are not identifiable from this aggregated data.

4.7 Marketing Communications

Where you have provided explicit consent to receive marketing communications, we may use your email address or mobile number to send you information about daka99 promotions, bonuses, and new game releases. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

5. Legal Basis for Processing

daka99 processes personal data on the following legal bases, depending on the purpose of the processing:

• Contractual Necessity: Processing required to fulfil our obligations under the account agreement with you — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with AML laws, KYC regulations, and lawful authority requests.
• Legitimate Interests: Processing carried out to prevent fraud, maintain platform security, and improve our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and certain non-essential cookies, where we have obtained your explicit prior consent. You may withdraw this consent at any time.

6. Data Sharing and Disclosure

6.1 Payment Partners

We share the minimum necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking partners — solely for the purpose of processing deposits and withdrawals. These partners are bound by their own privacy and data security obligations and are not permitted to use your data for any other purpose.

6.2 KYC and Identity Verification Providers

Where daka99 uses third-party identity verification services to assist with KYC checks, we share the relevant identity documents and reference data with those providers. These providers are contracted to process data solely for the purpose of verification and are required to maintain confidentiality and appropriate security standards.

6.3 Technology and Infrastructure Providers

daka99 relies on third-party cloud hosting, database, and security infrastructure providers to operate the Platform. These providers process data on our behalf under strict contractual data processing agreements and do not have independent access to your personal data for their own purposes.

6.4 Legal Disclosure

daka99 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of daka99, our players, or the public. We will, where permitted by law, notify you of any such disclosure.

6.5 Business Transfers

In the event that daka99 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and the privacy implications in advance, to the extent permitted by law.

7. Data Retention

daka99 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

• Active account data — retained for the duration of your account relationship with daka99 plus a minimum of five years following account closure, to satisfy AML and KYC record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practice.
• KYC and identity documents — retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Support communications — retained for three years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical logs — retained for up to 12 months in identifiable form, after which they are anonymised or deleted.
• Marketing consent records — retained for the period of active consent plus three years after withdrawal, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Your Privacy Rights

As a daka99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific right you wish to exercise. We will respond within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of all personal data we hold about you. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly within your account dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data. We will action this request where there is no overriding legal obligation to retain the data. Where retention is legally required, we will inform you of the specific reason.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we use your personal data while a dispute or review is ongoing.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to that withdrawal.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, to improve performance, and to provide analytical information to site operators. daka99 uses cookies in a limited and transparent manner.

9.2 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the Platform to function. They maintain your login session, remember your language preferences, and ensure secure page transitions. These cookies cannot be disabled without breaking core Platform functionality.
• Performance Cookies: These cookies collect anonymised information about how users interact with the Platform — for example, which pages are visited most frequently and whether users encounter any errors. This data is used exclusively for Platform improvement and does not identify individual users.
• Fraud Prevention Cookies: We use device-fingerprinting cookies as part of our fraud detection and duplicate account prevention systems. These cookies do not track your activity across other websites.

9.3 What We Do Not Use

daka99 does not use third-party advertising cookies, behavioural targeting cookies, social media tracking pixels, or any cookie technology that shares your data with advertising networks or data brokers. We do not use Google Ads remarketing tags or similar cross-site tracking tools.

9.4 Managing Cookies

You can control and delete cookies through your browser settings. Instructions for managing cookies are available in your browser's help documentation. Please be aware that disabling essential cookies may impair the functionality of certain Platform features, including the ability to log in to your account.

10. Data Security Measures

daka99 takes the security of your personal data seriously and employs a comprehensive range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• TLS 1.3 encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Hashed and salted password storage — plaintext passwords are never retained
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular independent security audits and penetration testing
• Real-time intrusion detection and monitoring systems
• Multi-factor authentication requirements for all administrative system access
• Formal data breach response procedures with defined notification timelines

While daka99 maintains robust security measures, no system is entirely immune to risk. In the unlikely event of a data breach that affects your personal data, we will notify you promptly and provide guidance on protective steps you can take.

11. Children's Privacy

The daka99 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data to daka99, we will immediately close that account, delete all associated personal data, and forfeit any balance held in that account.

If you are a parent or guardian and believe that your child has registered on the daka99 platform, please contact us immediately at [email protected]. We will take swift action to investigate and rectify the situation.

12. Third-Party Links and Services

The daka99 Platform does not contain links to external third-party websites. All navigation on daka99.net stays within our own domain. However, certain game content is provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios provide their game engines under licence to daka99, and any data processing carried out by their game engines within the daka99 Platform environment is governed by our data processing agreements with those studios.

Similarly, payment services provided by bKash, Nagad, Rocket, Upay, and banking partners operate under their own privacy policies in relation to transaction data processed on their own infrastructure. daka99 is not responsible for the privacy practices of these payment partners in respect of data processed on their own systems.

13. Amendments to This Policy

daka99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will publish the revised Policy on this page with an updated effective date. For significant changes, we may additionally notify registered players by email or via a notice within their account dashboard.

Your continued use of the daka99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed about how we protect your data. The current version of this Policy is always accessible at https://daka99.net/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way daka99 handles your personal data, please contact our support team using the details below. We are available around the clock to assist you.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Matters: "Privacy Rights Request" or "Data Protection Query"
• Live Chat: Available 24/7 inside your account dashboard after login
• Response Time: Acknowledgement within 48 hours; full response within 30 calendar days

All privacy-related communications received by daka99 are treated with strict confidentiality and are handled by staff trained in data protection obligations. We are committed to resolving every query thoroughly and transparently.